Vitalstat Customer Support
Get help with Vitalstat accounts, subscriptions, connected health sources, privacy requests, and Hosted AI Access.
Last updated: July 27, 2026
Contact Support
Email support@vital-stat.com. Include your device platform, Vitalstat app version, connected data source, and a short description of the issue.
Never send passwords, pairing codes, OAuth or bearer tokens, full health exports, journal text, or other sensitive health details by email.
Account and Billing
For sign-in, subscription, entitlement, or purchase restoration issues, contact support with the platform and app version. Do not email payment card details or account passwords.
Connected Health Sources
For Apple Health, Garmin, Oura, Polar, Strava, Withings, or other connection issues, include the source name and the approximate time the sync failed. For Strava-specific setup, disconnect, and deletion guidance, see Strava Support.
Hosted AI Access and MCP
If ChatGPT or another compatible MCP client cannot connect, share the client name, the error message, and the approximate time of the attempt. Pairing codes and access tokens are credentials: enter them only in the intended authorization flow and never send them to support.
You can revoke Hosted AI Access from Vitalstat at any time. A revocation invalidates access credentials and removes the hosted vault according to the retention terms in the Privacy Policy.
Privacy and Data Deletion
Read the Vitalstat iOS Privacy Policy and Terms of Service.
To delete your account or cloud-stored data, follow the account and data deletion instructions.